Executive Dunning (Wi-Tribe - Islamabad)

Field: Finance Contract Type: Contract

Closing date: 09-Sep-2010

Role Purpose:
Responsible for recovery of CPEs and outstanding.

Key Accountabilities:

• Perform outgoing call to the terminated customer to engage them for collection of outstanding amount and CPE.
• Follow-up with terminated customers for collection of outstanding amount.
• External visit to the customer's premises (terminated customers) for collection of CPE and outstanding amount.
• Address terminated customer's problem and try to convince them to bring back onboard.
• Prepare daily progress report for the visits and collections.
• Assist in Coordinating with third party collection companies and provide them with the needed information (Contracts, Customers cash flow, Bills, Etc ...)
• Responsible for accurate third party reporting.
• Responsible for recovered CPE reconciliation with third party and ERP.
• Identify irrecoverable accounts for further processing.
• Meet collection targets assigned by the management.
• Assist to alert the credit & collection manager to extraordinary issues and status on delinquent accounts and those requiring a deviation from standard policies and procedures.
• Assist to implement the strategies and processes set by the head of department in order to increase the collection percentages and reduce the customer^'s churn as well.
• Assist to prepare the aging report of customers and minimize the total debts of old customers.
• Duties and responsibilities outlined may vary over time and are subject to management review and amendment.

Experience & Qualifications:

• 1-2 years relevant working experience.
• Minimum Bachelors degree.

Competencies:

• Must be able to work independently and effectively within minimal supervision.
• Strong Interpersonal skills and good negotiating and analytical skills.
• Candidate must have the ability to work under high pressure.
• Self starter, dynamic, creative and flexible to accept new ideas.

Any other factors::

• May be exposed to short, intermittent, and prolonged periods of sitting in performance of job duties.
• May be required to accomplish job duties using various types of equipments/machines other than pen, pencils, calculators, computer, telephone etc.

Note: you will be required to attach the following:
1. Resume / cv
2. Passport-size photograph

Post resume online at:
http://careers.sniperhire.net/qtelgroup/VacancyDetail.aspx?PageId=8100&BusinessUnitId=653&VacancyID=26208