August 18, 2010

Help Desk Officer - Telenor Islamabad

Degree(s)/Major(s):
1.Bachelors
2.Masters (optional)


Certification(s): 1.ITIL (optional)

Experience Required: 0-2 years of relevant experience

Functional Skills/Knowledge Areas: -

-Support & Dispatch function

-Previous Helpdesk experience

-Excellent verbal and business writing manners

-Excellent troubleshooting skills and analytic attitude

-Experience of using trouble ticket software tools, preferably CA Unicenter ServiceDesk

-Good knowledge of End User Operating systems utilized by users, presently MS XP Professional

-User application general level of understanding

-Service oriented mind set

-Be very accurate and precise with strong punctuality in deliveries

-Proactive way of work

-Server & System operations

-Basic understanding of Microsoft software portfolio

-MS Server 2000/2003/2008

-MS Exchange

-MS Biztalk

-DNS, DHCP, Active Directory etc

-General application experience

-Backup tool knowledge, preferably Legato Networker

-Database operations

-Medium knowledge of MS SQL Server 7/2000/200x,

-Medium experience with Oracle 7.3/8i/9i/10g/11g

-Medium Linux and/or Unix knowledge



Post resume online at:
http://www.telenor.com.pk/careers/Jobs.php