| Client Overview | Our Client, A leading Telecom Operator. |
| City | Islamabad, Pakistan |
| Title | General Manager Customer Care |
| Job ID | 459 |
| Overview | Customer Care Plan & Strategy: - Develop policies and procedures for customer care, and customer retention. - Create & Implement plans for continuous improvement of Customer Services Experience - Implement customer care strategies to achieve sales targets. - Monitor performance of each segment and ensure consistent performance of department. |
| Responsibilities | Monitor Customer Care Operations: - Operate OSS, RFPs effectively to achieve set sales target. - Monitor operational efficiency of the department. - Ensure new sales promotions are effectively reached to proper segmented market. Control activities : - Ensure compliance with budgets, targets, and deadlines through the implementation of cost-efficient controls. - Undertake performance management: Monitor and evaluate reporting employees. |
| Requirements | - Education: Advanced degree in Marketing. - Expertise: Expertise in Sales and marketing communication. - Other skills: Coordination Skills Problem Solving skills. Leadership and Strategic thinking Negotiation Skills Time and Meeting Management Excellent communication skills |
Send your CVs to:
jobs@peoplelogic.com.pk