Position: Support Consultant
Job Description:
- Customer call handling & resolution of their issues
- Record and manage client specific issues with a bug tracker/CRM
system
-Escalate any customer issue or concern within specified time frames
-Maintain and enhance a thorough understanding of Northstar product
-Willing to work in night shifts.
Skills Required:
- Minimum 2 years experience in direct customer support (US based
clients preferred)
- Excellent oral and written English communication skills
- Accounting, Business Application or Software technical skills a
definite plus
- Some experience in troubleshooting basic networking and peripherals
- Proactive candidate must have good skills to work in a fast paced
team environment
- Available to work during day & nights (9 hour shifts) any day of the
week
- Must be punctual and flexible in shift hours
Candidates interested to apply may email their CVs to
jobs@globalnorthstar.com with job position in subject. You may our
website http://www.globalnorthstar.com/ to find out more details about
the company.