September 20, 2011

Service Level IT Manager, Islamabad

We are seeking candidates for the position of Service Level IT Manager
at a Large Multinational FMCG Company

Title: Service Level IT Manager
Sector: FMCG
Company Type: Large Multinational FMCG Company
Location: Islamabad
Salary: 160K to 200K (may vary based on candidate credentials)

Essential Requirements:
About 6 to 8 years work experience
Recent experience in FMCG Multinational company related to IT services
Expertise of IT Service Management best practice (such as ITIL, ISO standards)
Degree Level:
-- Bachelor of engineering or Masters in IT related discipline

Please Forward your resume/cv to and/or to

Education Field:
-- IT Related

-- 6-8 years post graduate work experience including the management of
complex IT Services environment and /or business facing IT role.
--Experience in working in large FMCG preferably an MNC using
in-sourced and out-sourced IT services.
-- Strong working knowledge of the management of global applications services
-- Good understanding of IT Service Management best practice (such as
ITIL, ISO standards) in specific process areas

Job Description:
The job includes (but is not limited to):
-- Responsible for the delivery of agreed work products, resources,
expertise and guidance in order to deliver the following:
-- Incident Management and Resolution.
-- Problem Management and Resolution.
-- Local IT Security Management and execution of agreed Plans.
-- Execution of On Going Service Improvement Plans.
-- Contractor Management.
-- Embed global processes, tools, vendors and standards within local market
-- Review and analyse service level reports
-- Support local managed workplace (MWP)
-- Ensure resolution of issues impacting local business performance
and continually improve local IT Service
-- Manage legacy service staff where activities are not delivered
through global agreements
-- Ensures staff use agreed global, standardised IT Service Management
processes e.g. for Financial Management, Supplier Management, IT
Security, Application Support, Asset Management, Service Design,
Service Transition Management, Knowledge Management, Tools & Workflow
Example Outputs: (a) Service Level Reports, (b) Service Improvement
Plans, (c) IT Security Dashboard.
-- Ensure effective evaluation of business risks and issues related to
operational incidents, potential application changes and internal
audit reports.
-- Implement appropriate risk management processes and take
appropriate and timely actions.
-- Negotiate, agree and manage operational plans, service level
agreements and budgets and monitor implementation to ensure targets
are met.

Personal Profile (Descriptive)
-- People: Manages others
-- Transformational: Involves and engages others in change & transformation
-- Business and operational: Aligns team with operational plans and processes

-- The role holder will be expected to demonstrate and develop
selected SFIA skills from the list below
-- IT Management
-- Financial Management of IT
-- Service Level Management
-- Change Management
-- Release Management
-- Application support
-- Problem Management
-- Supplier Relationship Management
Please Forward your resume/cv to and/or to