August 14, 2011

Customer Relations Officer | URGENTLY required for Lahore

Urgently looking for a Customer Relations Officer for its Offices in Lahore. Details are mentioned below:

Job Title                 : Customer Relations Officer
Qualification        : Minimum Bachelors from HEC recognized institutes
Experience            : 1 year
Location                 : Lahore 

Job Responsibilities:              

  • Handle all incoming customer inquiries & complaints via phone with utmost professionalism and ensure high quality customer service is provided at all times.
  • Update our internal CS Systems with customer information & customer enquiries.
  • Provide complete and accurate responses to customers -make reference to our internal information portal (which contains detailed information on our products & services) for additional information if required.
    Adhere to work schedule as planned.
  • Feedback/escalate any urgent /critical issues or problems to management on a timely basis.
  • Maintain confidentiality of the organization's customers and data.
  • Maximize opportunities to up sell or cross-sell company products and service.
  • Ensure individual/team KPIs are met/achieved consistently.
  • Attend all required and necessary meetings and training sessions arranged by the department/company as and when required.
    Contribute to manage team objectives through team work.
  • Responsible for a hygienic & a clean overall work environment

Required Skills and Knowledge:

  • Excellent oral and written communication skills both in Bengali and English 
  • Analytical & Problem solving skills.
  • Interpersonal Skills.
  • Listening Skills.
  • Selling ability 
  • Computer knowledge in general and specifically in Microsoft Office products
  • Work independently and in a team
  • Flexible to work in different shifts 24/7.
  • Customer service attitude.

Urgently send us your resume with “Customer Relations Officer” in subject to