Urgently looking for a Customer Relations Officer for its Offices in Lahore. Details are mentioned below:
Job Title : Customer Relations Officer
Qualification : Minimum Bachelors from HEC recognized institutes
Qualification : Minimum Bachelors from HEC recognized institutes
Experience : 1 year
Location : Lahore
Job Responsibilities:
- Handle all incoming customer inquiries & complaints via phone with utmost professionalism and ensure high quality customer service is provided at all times.
- Update our internal CS Systems with customer information & customer enquiries.
- Provide complete and accurate responses to customers -make reference to our internal information portal (which contains detailed information on our products & services) for additional information if required.
Adhere to work schedule as planned. - Feedback/escalate any urgent /critical issues or problems to management on a timely basis.
- Maintain confidentiality of the organization's customers and data.
- Maximize opportunities to up sell or cross-sell company products and service.
- Ensure individual/team KPIs are met/achieved consistently.
- Attend all required and necessary meetings and training sessions arranged by the department/company as and when required.
Contribute to manage team objectives through team work. - Responsible for a hygienic & a clean overall work environment
Required Skills and Knowledge:
- Excellent oral and written communication skills both in Bengali and English
- Analytical & Problem solving skills.
- Interpersonal Skills.
- Listening Skills.
- Selling ability
- Computer knowledge in general and specifically in Microsoft Office products
- Work independently and in a team
- Flexible to work in different shifts 24/7.
- Customer service attitude.
Urgently send us your resume with “Customer Relations Officer” in subject to
jobs@paragoneds.com
jobs@paragoneds.com