Customer Relations Officer | URGENTLY required for Lahore

Urgently looking for a Customer Relations Officer for its Offices in Lahore. Details are mentioned below:

Job Title                 : Customer Relations Officer
Qualification        : Minimum Bachelors from HEC recognized institutes

Experience            : 1 year

Location                 : Lahore 

Job Responsibilities:              

• Handle all incoming customer inquiries & complaints via phone with utmost professionalism and ensure high quality customer service is provided at all times.
• Update our internal CS Systems with customer information & customer enquiries.
• Provide complete and accurate responses to customers -make reference to our internal information portal (which contains detailed information on our products & services) for additional information if required.
  Adhere to work schedule as planned.
• Feedback/escalate any urgent /critical issues or problems to management on a timely basis.
• Maintain confidentiality of the organization's customers and data.
• Maximize opportunities to up sell or cross-sell company products and service.
• Ensure individual/team KPIs are met/achieved consistently.
• Attend all required and necessary meetings and training sessions arranged by the department/company as and when required.
  Contribute to manage team objectives through team work.
• Responsible for a hygienic & a clean overall work environment

Required Skills and Knowledge:

• Excellent oral and written communication skills both in Bengali and English 
• Analytical & Problem solving skills.
• Interpersonal Skills.
• Listening Skills.
• Selling ability 
• Computer knowledge in general and specifically in Microsoft Office products
• Work independently and in a team
• Flexible to work in different shifts 24/7.
• Customer service attitude.

Urgently send us your resume with “Customer Relations Officer” in subject to  
                  jobs@paragoneds.com