We are seeking candidates for the National Manager Customer Support
position at a Telecom Multinational Company.
Position Title: National Manager Customer Support
Position Location: Islamabad
Sector: Telecom
Company Type: Telecom Multinational Company
Salary: About 200K (may vary, based on candidate profile)
Essential Requirements:
-- About 6 to 8 years (or more) Telecom experience.
-- Experience of interaction with customer/client
-- Engineer with Telecom or related degree (with technical/engineering
experience)
Note:
-- This position is for a Telecom Vendor company (and not for a
Telecom Operator company)
-- However, candidates can be from both Telecom Vendor and Telecom
Operator companies
A simple description of the role (to help understand Essential Requirements):
This position:
a) builds/utilizes relationships with the customer/client companies to
find out what they want, and then
b) works with the technical team of his own company to provide what is
wanted (by the customer/client companies)
[Thus, for a) he has to have customer interaction/relationship
experience, for b) he needs technical/engineering experience, and for
both a) and b) he has to have sufficient seniority to be effective]
Duties and Responsibilities:
-- Responsible for customer relationship management.
-- Responsible for negotiation and auditing.
-- Responsible to eliminate the network problems.
-- Responsible for Critical issue resolving.
-- Responsible for internal organization management.
Requirements:
-- About 6 to 8 years (or more) of Telecom experience.
-- About 3 years (or more) of Operation and Maintenance experience.
-- Good understanding about advanced knowledge of telecom.
-- Good university and telecom communication major or related major needed.
-- Good management ability of customer relationship.
-- Good negotiation ability with customer.
-- Good resolving ability for important issue.
-- Good management ability of internal organization.
Kindly send your cvs on fatima.careerpk@gmail.com latest by 15 september with subject line mentioned and kindly apply if your profile fulfill the above requirement