Manager Technical Support

Position: Manager Technical Support

Locations: Karachi

Job Code: MTS

Responsibilities:

• Direct and manage project development from beginning to end.
• Effectively communicate daily support and project expectations to team members and stakeholders in a timely and clear fashion.
• Estimate the resources and participants needed to achieve project & support goals.
• Where required suggest and negotiate with the Management Team for the acquisition of required personnel from within the company.
• Determine and assess need for additional staff and make the appropriate recruitment if necessary during project cycle.
• Set and continually manage project expectations with team members.
• Delegate tasks and responsibilities to appropriate personnel.
• Identify and resolve issues and conflicts within the team.
• Plan and schedule project timelines and milestones using appropriate tools.
• Track project milestones and deliverables.
• Develop and deliver progress reports, proposals, requirements documentation, and presentations.
• Determine the frequency and content of status reports from the team analyze results, and troubleshoot problem areas.
• Pro actively manage changes in project scope, identify potential crises, and devise contingency plans.
• Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.
• Conduct project postmortems and create a recommendations report in order to identify successful and unsuccessful project elements.
• Develop best practices and tools for tasks execution and management.

Skills Required:

• Degree in engineering with at least 3 years experience in Project management, team operations management and building and developing technical teams.
• Knowledge of security and IT products and services will be extra advantage.
• Excellent communication skills both written and verbal.
• Proven experience managing software development projects.
• Experience of implementing and monitoring KPIs.
• Past experience of conducting postmortems on completed projects.
• Flexibility to attend meetings out of hours.
• Should have own transport.

Please apply to jobs@astaa.com with complete CV and Photograph. Only short listed candidates will be contacted for interview.