Company: Innovative Pvt Ltd
Company Profile:
Innovative Private Limited (IPL) is a reliable and trusted provider of information technology products and services since 1987. Innovative is part of a group that includes other market leading companies such as i2c Inc. USA and Avenceon.
At Innovative we leverage technology to deliver integrated, comprehensive and world-class, electronic banking and power protection solutions, designed to satisfy present and future needs. For over 20 years now, we have consistently set standards of engineering excellence and quality customer care that help our clients improve efficiency, reduce costs and provide the infrastructure to facilitate growth.
Some people may consider our thinking a bit old-fashioned but at Innovative we still believe true success is a result of integrity, hard work and total commitment to clients. We don’t take this lightly. We strive everyday to provide the level of service that is deserving of our clients continued loyalty. Old Fashioned. We know.
Job Title: Regional Services and Operations Manager
Location: Karachi
Key Responsibilities:
:: Primarily responsible for managing client services operations efficiently and effectively aimed at total customer satisfaction
:: Overall staff management and supervision through respective team leads ensuring efficient resource management and timely resolution of problems
:: Regularly reviews key performance metrics of the operations (e.g. daily complaints resolution time etc.), taking corrective actions to maintain and improve internal performance benchmarks
:: Maintains regular interaction and communication with both internal and external clients and strives to provide services that exceed expectations
:: Ensures adherence of desired service level as per SLA
:: Preventive Maintenance planning, scheduling, coordination with Clients and ensuring adherence to all PM plans – CENTRAL role but execution would be local
:: Ensures timely submission of MIS reports to management that provide visibility and aid in decision making
:: Actively strives to build relationship and rapport with customers
:: Encourages a healthy team environment, maintaining a high energy and high performance work culture
:: Leads by example, ensuring adherence to processes, organizational policies and quality benchmarks
:: Defines processes and procedures that meet organizational goals and performance standards
:: Involved in staff appraisals and recruitment
:: Conducts training need analysis for the function and recommends internal and external trainings to enhance technical and managerial skills of the staff
:: Ensures continuous services improvement through strategic planning and analysis in coordination with Country Head
Required Competencies:
:: BE Electrical / Electronics. Additional business education shall be regarded as a plus
:: 3 to 4 years experience in Operations Management
:: Proven expertise to plan, organize, lead, execute, control and improve operations
:: Strong customer orientation
:: Computer proficiency with knowledge of MIS
:: Strong analytical and problem solving skills
:: Good communication skills (both oral and written English)
:: Excellent interpersonal and team building skills
:: Good at building relationships and rapport
:: Excellent learning skills with an appetite for continuous learning and growth
:: Drive to excel and deliver in a fast paced environment
Only candidates matching above criteria should forward their resumes at jobs@innovative-pk.com & cc to resume@cvarchive.com
Mention Required: "Regional Services and Operations Manager - Karachi (Ref-GCC)" in subject line