Provides ongoing operational IT support for business applications.
Maintains appropriate change control processes over business applications.
Improves the reliability and efficiency of the environments that business applications run on top of (e.g. OS version) in close coordination with DBA & Network Team.
Compliance with relevant policies and standards related to Application, performance and security.
Ensures appropriate analysis is carried out of systems/business for new databases and applications to ensure new implementations meet standards and policies.
Ensures that Disaster Recovery plans are created / updated and tested as applications are implements.
Oversees implementation of improvements to underlying technologies in line with agreed business plans and vendor-recommended roadmaps.
Works closely with the Architectures team to keep roadmaps up-to-date and in line with industry good practice.
Makes recommendations on new technologies that will assist in improving the reliability, maintainability and supportability of business applications
Ensures that processes that span multiple teams are well coordinated, consistent and support agreed customer service levels.