We are looking for GM Contact Center for a Large Multinational Telecom company
Position Title: GM Contact Center
Position Location: Lahore
Sector: Telecom
Company Type: Large Multinational Telecom Company
Salary: Rs. 235K to 285K per month (Please note: This figure includes
a car allowance)
Deadline: None given -- First come first served
Essential Requirements:
-- 10 to 12 years experience
-- Recent experience in Contact Center/Call Center
-- Recent experience with large and prestigious multinational (or
similar) companies.
Preferred:
-- Experience in telecom industry
JOB OVERVIEW
GM Contact Center operates call centers, and implements periodic plans
for call centers. Collaborate with regions to ensure that actions are
dually taken on orders/complaints received from customer and take
measures for customer satisfaction.
MAJOR RESPONSIBILITIES
Develop Call Center Plan
- Develop policies for sales, customer care, and customer retention.
- Devise call center operational plan.
- Create plan for continuous improvement of call’s handling.
- Define policies and procedures for enhanced customer care.
- Monitor Call Center Operations
Oversee the operations of:
- Calls received
- Complaints dispatched
- Operate call centers effectively to achieve set sales target.
- Monitor operational efficiency of the department.
- Ensure new sales promotions are effectively reached to
proper segmented market.
- Continuously improving call receiving mechanism.
- Monitor performance of each segment and ensure consistent
performance of department.
- Coordinate inter CC offices and intra company support/stake
holders teams.
Control activities :
- Ensure compliance with budgets, targets, and deadlines
through the implementation of cost-efficient controls.
- Undertake performance management
- Monitor and evaluate reporting employees
Other skills:
- Problem Solving
- Leadership and Strategic thinking
- Negotiation Skills
- Time and Meeting Management
- Excellent communication skills
Only interested candidates send me their cvs with the subject line mentioned on fatima.careerpk@gmail.com latest by 30th October 2010.