Interpersonal
- Strives for continuous improvement and solicits customer feedback to improve service
- Timely response to requests for information, service, and assistance
- Maintains confidentiality
- Demonstrates a positive and productive attitude
- Displays self-control and keeps emotions under control, even under pressure
- Remains open to others' ideas and tries new things
- Speaks clearly; listens and gets clarification
- Exhibits objectivity and openness to others' views
- Able to read and interpret written information
- Writes clearly, accurately, and concisely
Self Management
- Completes tasks on time or notifies appropriate person with an alternate plan
- Observes safety and security procedures; reports unsafe conditions
- Displays willingness to make decisions
- Measures self against standard of excellence
- Follows instructions and responds to management directions
- Uses equipment and materials according to policy
- Takes responsibility for own actions
- Prioritizes and plans work activities
- Manages competing demands; uses time effectively
- Is consistently at work and on time
Leadership
- Looks for ways to improve and promote quality; makes recommendations for improvements
- Positive role model; exhibits confidence in self and others
- Demonstrates accuracy and thoroughness
- Teaches, coaches, inspires, mentors, empowers others
- Exhibits sound and accurate judgment and logical reasoning
- Able to deal with frequent changes, delays, or unexpected events
- Accepts responsibility; follows or exceeds organizational standards
- Uses resources effectively and efficiently
- Anticipates and plans accordingly
- Works to improve team and organizational climate
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