Job Code : TR-00421
Job Title : Help Desk Officer
Qualification : Bachelor’s Degree (Computer Science)
Experience : 3+ year
Location : Saudi Arabia / Pakistan
Job Title : Help Desk Officer
Qualification : Bachelor’s Degree (Computer Science)
Experience : 3+ year
Location : Saudi Arabia / Pakistan
Responsibilities:
- Attend IT Help Desk main Hotline Number
- Create Incidents and Service Requests on IT Service Management application called SD+
- Act as the focal point for any major IT incidents/problems and coordinates between different IT entities to resolve the problem.
- Follow up service requests and IT web support mails related to Service requests. .
- Providing Technical Support to IT Clients.
- Configure Outlook email, Internet Email, Network Connection ( Map Drive ), Configure Real Player, Media Player.
- Supporting all Corporate Applications / Devices owned by IT.
- Troubleshooting Desktop’s problems remotely.
- Install IT Standard Applications.
- Reset User Domain Password, SAP Passwords.
- Arranging meetings with Vendors & other IT Units to discuss Pending Issues and Trends.
- Expedite Requests by escalating it to the right key person.
Qualification:
- Customer Focused
- Must be able to work in shift
- · 3+ years experience in IT Supporting MS Windows environment (XP, Vista , Office 2003)
- MCP or MCSE (optional)
- Fluent in English
- SAP support experience is a plus
- Bachelor’s Degree (Computer Science)
- Be willing to travel overseas for medium term assignments extensively
- Be go getters with a never say die attitude
Urgently send us your resume with “Help Desk Officer “in subject to