Job Description:
1. Learn application work flow, user scenario as well as built in logic of the application 2. Answering customer/client's requests or inquiries about concerning services, products, billing, equipment, claims, and reports problem areas. 3. To work in one or multiple queues/skill sets over various customer contact channels 4. Responsible for improving customer retention through programs and service provided to the customer 5. Utilizes mechanized systems to initiate and complete service orders and handle customer requests. 6. Continually maintain working knowledge of all company products, services and promotions. 7. Make recommendations according to customers needs on features, accessories, upgrades and rate plans. 8. Utilize operational systems to process purchases of products and services. 9. Move to user for on site support if needed. 10. Handles business transactions in connection with activation of new customer accounts on a computer terminal. 11. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. 12. Makes financial decisions to protect/collect revenues and adjusts customer accounts. 13. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. 14. May assist in training new employees.
Send your CVs to:
work@curemd.com