July 18, 2011

Customer Relations Officer- Contractual

Degree(s)/Major(s): Minimum Bachelors from HEC recognized institutes

Experience Required: N/A (Fresh Graduates are encouraged to apply)

Functional Skills/Knowledge Areas:  
Excellent oral and written communication skills in English.
Analytical & Problem solving skills.
Interpersonal Skills.
Listening Skills.
Selling ability
Computer knowledge in general and specifically in Microsoft Office products
Work independently and in a team
Flexible to work in different shifts 24/7.
Customer service attitude.
Good communication skills.
Ability to listen, understand questions and provide relevant response.
Ability to articulate / express oneself clearly to get the message across.
Speech is clear + good tone of voice.
Language proficiency in English and Bengalli.
Good grammar, proper pronunciation, correct choice of words, i.e. no mixing of languages.
Typing skills - 25wpm.
Basic mathematical computation skills.
Fast learner, able to grasp knowledge on telecommunications services quickly.
Familiar with PC usage & knows how to navigate around websites/portals.
Customer Focused.
Has good measure of confidence level - i.e. not easily intimidated by irate customers, not timid
Good telephone etiquette : polite, uses proper salutation.
Patient & able to work in a high-stress environment & desk-bound job.
Willing to work different shifts (flexi-shift), weekends & public holidays.
Willing to work at odd hours if needed.

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