| Job Title: Customer Service & Operations Manager |
| Sub Group: Customer Services |
| Job Location: Islamabad, Azad Kashmir, Karachi, Lahore, Bahawalpur, Faisalabad, Gujranwala, Hyderabad, Jhelum, Mardan, Multan, Peshawar, Quetta, Rawalpindi, Sahiwal, Sargodha, Sukkur |
| Minimum Education: Bachelor's, however MBA would be preferred |
| Minimum Experience: At least 8 years of branch banking operations experience |
• Up to 45 years of age
• Between 8 -10 years of branch banking operations experience with at least 3 years in a similar role in a commercial bank |
Responsible for day to day branch operations, engaging business partners to ensure adherence to service level agreements and regulatory compliance. |
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• Complete day to day branch operations.
• Monitor and resolution of service level delivery with internal business partners.
• Regulatory compliance.
• Cater to diversified needs of customers by providing them customized solutions. |
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