| Job Description | |||
 | Reporting directly into Regional Head the incumbent would be responsible for devising and implementing strategies for: business objectives and goals; revenue generation and; people and business development. | ||
| Key Roles & Responsibilities | ||
| ¿The Branch Manager is responsible for leading staff within the branch to effectively meet revenue goals by consistently delivering exceptional customer experience, maximizing new business opportunities in the catchment and deepening existing relationships within the chosen customer segments. The Branch Manager is responsible for overall branch profitability ¿The role entails the creation of an operations environment that is continuously improving to meet standards along the measures of customer satisfaction, efficiency and productivity, while ensuring that risks are well controlled and processes are in compliance with local regulatory requirements. ¿The incumbent has overall accountability for people management in the branch and must drive behaviors to enable optimal service quality to customers. In line with this, the role holder will groom and develop talents for building bench strengths. | ||
| Qualifications & Skills | ||
| ¿7 or more years of branch banking experience ¿3 years of branch operations experience preferred ¿An BBA/MBA degree from a reputable institute ¿Sound knowledge of banking products, policies & prudential regulations ¿Pleasant personality, good communication skills & flair for customer services & sales |
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