Together with the other members of the client services team man the client services help desk from 9:00 to 17:30 each working day.
Provide a responsive and efficient telephone support service dealing with all client calls and answering these calls to reach a satisfactory conclusion for the client.
careers@arpatech.com
Provide a responsive and efficient telephone support service dealing with all client calls and answering these calls to reach a satisfactory conclusion for the client.
Job Description:
- Liaising with multiple customers and suppliers within global IT industry
- Understanding the business model within Supply Chain industry / ITSM and ensuring the SLA compliance
- Multiple communications with vendors and customers via various technology channels
- Update the existing databases with changes and the status of each customer
- Basic computer knowledge/technological skills- the person should be adept in using search tools, browsers and also email features; attaching files to correspondence, utilizing tracking and management features
- Ability to comprehend, captures well as interpret basic customer information
- Analyze the various parts of a problem properly and develop logical solutions
- Attention to detail
Skills Required:
- Be able to communicate effectively in verbal and written English
- Be able to work under pressure
- Flexible & Adaptable in different situations and environment
- Demonstrate sound understanding of complex processes
- A go-getter attitude to approach customer queries and problems proactively
- Some knowledge of e-supply chain and customer service is helpful but not essential
- Flexibility to change hours daily on a quarterly roster basis
- Demonstrate willingness to learn new things and applying them effectively to produce the desired results
- Pleasant and friendly manner
careers@arpatech.com