Position Summary: This position is responsible for managing all organization technologies and providing technology support and training. Primary duties include: analyzing systems and processes, maintaining workstations and networks, and designing, developing and maintaining Web-based applications.
Essential Functions and Responsibilities:
- Maintains a thorough knowledge of the organization and adheres to all organizational standards.
- Keeps immediate supervisor well-informed of activities and recommends corrective actions.
- Manages and maintains Microsoft Windows applications and systems including but not limited to Windows XP, Windows Vista, Windows Server 2003 and Microsoft Exchange.
- Manages the acquisition, installation and maintenance of the organization's local area network hardware/software.
- Manages network operations to include: troubleshooting connectivity problems, installing & maintaining routers, adding/terminating users, assigning rights and access, resetting passwords, establishing e-mail addresses, assessing and reporting operational status, performing backups and restores, etc.
- Conducts technology orientation and exit briefing for all staff, prepares technology and systems for new and existing staff.
- Ensures technology documents/certificates such as product registrations, SSL certificates, maintenance agreements, service contracts, etc. related to technology operations and/or technology services are evaluated, updated and processed.
- Implements, administrates and maintains databases.
- As needed and appropriate but no less than annually, provides written technology policy guidance to managers, supervisors, staff and consumers/participants.
- Designs, develops and maintains web-based applications including websites and intranets. Continuously improves the organization's Web site and Intranet, adds new functionality and improves user ability to maintain without technical support.
- Provides technical supervision of technology interns, supervises other staff as directed; annually updates technology job descriptions, completes technology staff evaluations.
- Performs routine preventive maintenance on hardware and software.
- Responsible for troubleshooting workstations, networks, software applications, phones, copiers and other technologies.
- Manages technology inventory to include procurement and disposal.
- Ensures compliance with all software licensing agreements. Manages and safeguards software media and associated licenses. Tracks software versions. Maintains centralized software use log.
- Utilizes the Requirements Log System to identify and timely complete technology requirements.
- Creates and maintains LAN/WAN maintenance logs.
- Responsible for the discovery, mitigation and documentation of information technology risks. Responsible for the completion of risk management reports.
- Ensures networks, workstations, operating systems and software applications are operational, ensures hardware and software is patched and/or updated, ensures all analog and broadband circuits are operational in accordance with vendor specifications.
- Ensures for the availability, continuity and security of data and information pertaining to the organization.
- Manages and maximizes the utilization of technology centers. At least annually plans and conducts technology curriculum that generate revenue and/or provide technology experiences to specialized target groups including low-income, children, elderly, employers, etc.
- Prepares, maintains and tests a technology disaster recovery plan.
- Manages external technology projects.
- Participates on committees, task forces, workgroups, etc. As directed, facilitates technology meetings and user groups.
- Develops and maintains an excellent working relationship with other organizations, ensuring the organization is well received and presented professionally and positively.
- Respects confidentiality in discussing consumer/participant, staff, volunteer and organizational matters; also maintains confidentiality of organization, project, fiscal and personnel related information.
- Maintains knowledge on current technology by reading technology periodicals, evaluating new technologies and attending trade-shows, technical seminars and training sessions.
- Develops and manages technology budget and monitors and approves related expenditures. Reviews and approves cost pool expenditures.
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work@curemd.com