1. Answering customer/client's requests or inquiries about concerning services, products, billing, equipment, claims, and reports problem areas.
2. May be required to work in one or multiple queues/skill sets over various customer contact channels.
3. Responsible for improving customer retention through programs and service provided to the customer.
4. Utilizes mechanized systems to initiate and complete service orders and handle customer requests.
5. Continually maintain working knowledge of all company products, services and promotions.
6. Make recommendations according to customers needs on features, accessories, upgrades and rate plans.
7. Utilize operational systems to process purchases of products and services.
Send your CVs to:
work@curemd.com