· Working closely with the Technical IT support groups and take responsibility of writing and editing Operations documentation for the different telecom and IT products and services supported.
· Develop format and style guideline and adhere to them, giving consideration to usability, ensuring accuracy, consistency & Quality of documentation produced.
· Create, edit and maintain procedural documentation including procedures (SOP's) and/or "how to" user guides and application guides
· Train new recruits and other department members on the process and procedures followed.
Profile:
· Graduate in computer Science
· 2 - 4 experience in writing technical / operational / business process documents
· Excellent communication skills, writing styles and should have an eye for details.
· Proficiency in MS Office.
· Functional knowledge of telecom and IT Operations is preferred.
· Excellent interpersonal, communication & listening skills
· Excellent analytical and interpersonal skills
· Ability to work well in a team
· Ability to work independently with minimum or no supervision.
Send your CV at zaheer_ijaz@yahoo.com