June 08, 2010

FIELD OPERATIONS MANAGER

Company: Our Client; a multinational organization that has it’s presence in more 30 countries in the world and employ over a 100,000 people are continually expanding in Pakistan
Location: Abbotabad
Description: Key responsibilities & measurement

o    Implement and follow the Customer Strategy defined by the Company
o    Adapt for her /his store the objectives defined and share with the Store Managers
o    Involved in the customer portfolio selection, in close contact with the Store Managers and the Regional
Field Operations Manager.
o    Reach the global objectives of her/his team in term of growth and cost according to  the following
KPI’s:
o   Increase the number   of the new buying customer (activation)
o   Increasing of the portfolios dedicated to her/his team
o   Average turnover per customer for her/his team
o   Achieve the target frequency of portfolio customers
o   Achieve the sales targets on monthly & annual basis.
o    Manage, motivate, train, follow and control the activity of the Sales Staff in order to optimize the
result
o    Develop the skills and the competence of her/his team by coaching, trainings and all the appropriate
actions which enable the sales team to perform
o    S/he will be responsible for some specific budgets like fuel & traveling or whatsoever will be assigned
from time to time.
o    S/he will have to monitor the results and make the right decisions to improve the situation
o    S/he will recruit and assess the Sales Force, yearly appraisal
o    S/he will be responsible for managing a group of salesmen & saleswomen.
o    S/he will be responsible for appointing each territory and portfolio to one Salesman / Saleswomen
o    S/he will be responsible for reaching Quantitative (KPIs) & Qualitative objectives
o     S/he will control the execution of the action plans, defined by each team member  (according to the
    portfolio situation), as well as the activity and the productivity of her/his team.
o     S/he will analyze the results (weekly, monthly and quarterly) of the Sales Team in terms of turnover,
    profitability, loses, margin, frequency, average turnover to make the right decisions to improve the
    situation if needed
o     S/he will have to coach the Sales team on the job (not only in the office for some administrative tasks
    or quantitative measurements) to develop additional selling skills and to check the implementation of
    the right customer approach through the ORG selling technique (8 steps process)
o    S/he will have to survey  (deliver inputs, monitor) the market in order to know what Competitors are
doing to allow ORG to react and to adapt its Strategy
Requirements:

o   Excellent Communication and Presentation Skills
o 3-5 years working experience preferably in FMCG

Please email CVs or your recommendations to saqibah@szaram.com mentioning the position applied for in subject-line.