January 31, 2011

Business Development Officer (Female)


To qualify for an interview you must:
  • Have at least 3 years of proven experience in advertising field
  • A university degree from an established institution
  • Responsive to latest advertising / marketing trends
  • Excellent command over written and spoken English.

Senior Middleware Developer

Degree(s)/Major(s):
1.Bachelors in Comp. Science
2.Masters in Comp. Science


Certification(s):
1.Oracle BPEL (Optional)
2.Oracle Weblogic (Preferred)
3.SOA
4.Xml



Experience Required: 2-4 years of relevant experience

Functional Skills/Knowledge Areas: 1.Have good communication skills and Proficiency in English.
2.Structured and self driven.
3.Solution oriented and has strong analytical skills.
4.Be experienced in coordinating many parties of interest in the intersection between business and IT
5.Task oriented with focus on deliverables
6.Innovative with an analytical mindset
7.Capable of meeting deadlines while ensuring quality
8.Should be able to handle heavy work load effectively and efficiently
9.Be able to work under pressure in a challenging environment
10.Ability to travel frequently and over extended periods


To apply log on to:

http://careers.telenor.com.pk/Page/Detail/Default.aspx 

Java/JEE Jobs at Info-Tech Group

InfoTech Pvt Ltd needs Java and JEE Software Engineers at various levels.

Candidates mush have 1 to 3 years of experience in developing software products using Java-EE with good OOAD concepts.

Skill-set Required:

1. Experience with developing applications using J2EE
3. Experience with Java based thin client Applications using JSP, JSTL , JSF, Richfaces.
3. Experience with Hibernate and Spring Framework will be plus.

Interested people can send resume to me.

kashif.bashir (at) infotechgroup.com

Software Developer (Karachi)


The ideal candidate should:
  • Be a computer science graduate from a reputable institution, with more than two years’ experience in an IT related position.
  • Thorough knowledge of PHP, MySQL
  • Have working knowledge of .Net platform using C# and VB.NET
  • Be knowledgeable about LAMP and internet architecture, usability and security consideration as well as Java Script, CSS and XHTML.
  • Be up to 30 years of age.

IP Network Officer (Contractual)

Degree(s)/Major(s): BE Electronics/Telecom/Computer Engineering, BCS (Hons)

Certification(s): Professional Certifications - CCNA will be preferred.

Experience Required: Fresh or 6 months experience in Telco / Internet industry

Functional Skills/Knowledge Areas:
- Excellent knowledge in IP Network technology & protocols.
- Hands on experience on Cisco routers & switches are preferred.
- Manage, operate and optimize network topology & services using Cisco products.
- In depth knowledge of GSMA architecture.
- Good working knowledge of AAA, SNMP, Ethernet standards, TCP/IP.
- Cisco certifications required, CCNA.
- Strong negotiation skills,teamwork spirit, interpersonal, presentation & communication skills.
  
 

Software Engineer (LAMP/WAMP)


  • Bachelors Degree in Computer Science from a reputable university
  • Min. 2 years of experience designing database driven E-commerce solutions utilizing PHP & MySQL
  • Experience with using CSS, XHTML, AJAX and Java Script
  • Experience of working with PHP frameworks

Manager Finance and Accounts (Based in Karachi)


  • Qualified Chartered Accountant / CA Finalist / ACCA or equivalent
  • Minimum 5 years’ experience in management cadre.
  • Work experienced in Logistics or Service Industry will be preferred, though not necessary.

Female Executives


A leading International FMCG having worldwide operations seeks well groomed, supportive and committed candidates about 25 years old from good family background. Balanced personality, smart and presentable.
Graduate from reputed college, having good communication skills to assist senior management in coordination and operations.

Merchandise Executive

Degree(s)/Major(s): Bachelors - Majors in Business (Preferably)

Experience Required: 1 to 3 years of merchandizing experience

Functional Skills/Knowledge Areas: Expert level of planning and organizing skills
Good communication skills in English (both verbal & written)
Teambuilding skills
Excellent computer knowledge (MS office - Word/Excel/Power-point) - specially Excel
Good problem solving skills
Good Analytical skills

 

Sales & Customer Services Officer (Contractual) - Sheikhupura

Degree(s)/Major(s): Bachelors

Experience Required:  
Fresh graduates and females are encouraged to apply, experience in related field or service industry will be of added advantage.


Functional Skills/Knowledge Areas:
Good planning and organizing skills
Excellent communication skills in English (both verbal & written)
Teambuilding skills
Excellent computer knowledge
Knowledge on corporate culture and values
Innovative, proactive and customer focused
Work well in a pressure situation
Self-motivated and flexible
Uphold company image
Ability to work independently as well as part of a team

Content Writers


  • 3+ years’ experience
  • Creative thinkers and writers with strong English
  • Professional experience in web writing and writing to newspapers or magazines

January 30, 2011

Core Operations Executive

Degree(s)/Major(s): B.E/BSc. (Computer/Electrical/Electronics/Telecommunication)

Experience Required: 1-2 years of relevant work experience

Functional Skills/Knowledge Areas:
-Goal oriented with focus on deliverables.
-Ensuring NSS network availability 99.999%
-Pro-active approach towards fault identification by devising preventive maintenance routines.
-Well structured approach in tackling work assignments.
-Ability to work independently under demanding situations.
-Good interpersonal skills.
-Direct and open communication.
 

Brand Marketing Managers - Nokia


  • Drive ATL and BTL campaign elements across all touch points
  • Management of advertising and media agencies
  • Represent the local market insights in the global campaign development process
  • Support activities with key customers
  • Support retail marketing & deployment of the trade marketing plans effectively
  • Help build and support developer marketing
  • Guide and monitor budget planning & spending with knowledge of campaign requirements, media sufficiently, ROI
  • 7-10 years of relevant marketing experience is a must for this role.

RF Executive

Degree(s)/Major(s): BSC in Telecom/Electrical Engineering

Experience Required: More than two years of relevant experience


Functional Skills/Knowledge Areas:
-Interpersonal & Presentation skills
-Good communication skills in English (both verbal & written).
-Excellent computer knowledge in general and specifically in Microsoft Office products
-Sound Knowledge of GSM/GPRS/EDGE architecture
-GSM enhanced capacity & coverage features
-Radio Frequency propagation and modulation basics


To apply log on to:

http://careers.telenor.com.pk/Page/Detail/Default.aspx

Business Development Executive (Karachi)


To qualify for an interview you must:
  • Have at least three years proven experience in an editorial environment
  • Have a university degree from an established institution
  • Have an excellent command over written and spoken English.

Management Trainee Officer - Askari Bank Limited

Description:
ASKARI BANK, an institution, which aims to provide innovative financial solutions to its customers, is seeking highly talented, innovative and resourceful candidates with strong academic background for induction in the Bank as Management Trainee Officers (MTO’S).
Our MTOs Program is a unique and challenging opportunity for those who strive for excellence! The program is enriched with rigorous classroom training, job rotation and personal mentoring. The objective of the program is to develop high potential leaders who will be able to implement the growth plans and strategic imperatives of the Bank.
Interested candidates who fulfill the mentioned criteria may Apply latest by February 06, 2011.

Correspondence will only be accepted through our website & e-mail
Only shortlisted candidates will be called for a Written Test.
(We are an Equal Opportunity Employer) 
Eligibility:
  • Masters / 4 years Bachelor Degree in Business Administration, Economics, Commerce, Banking & Finance from reputed Local/Foreign universities.
  • Minimum CGPA of 3.0 or 70%marks as applicable.
  • Candidates having highest Degree passing year of 2010 shall be preferred.
  • Maximum age up to 26 years on December 31, 2010.

Trainee Software Engineers


  • Bachelor’s Degree in Computer Science from a reputable university
  • Working knowledge of either PHP or C# and ASP.NET

Software Engineer (.NET)


  • Bachelors Degree in Computer Science from a reputable university
  • Min. 2 years of .NET development
  • Min. 1+ year experience of MOSS
  • Excellent command over C# and ASP.NET, XML/XSLT/XSD, Web Services, Windows Communication Foundation and InfoPath Forms Services

Sales & Customer Services Officer (Contractual)

Degree(s)/Major(s): Bachelors

Experience Required:
Fresh graduates and females are encouraged to apply, experience in related field or service industry will be of added advantage.


Functional Skills/Knowledge Areas:
Good planning and organizing skills
Excellent communication skills in English (both verbal & written)
Teambuilding skills
Excellent computer knowledge
Knowledge on corporate culture and values
Innovative, proactive and customer focused
Work well in a pressure situation
Self-motivated and flexible
Uphold company image
Ability to work independently as well as part of a team


To apply log on to:

http://careers.telenor.com.pk/Page/Detail/Default.aspx

Direct Sales Officer

Degree(s)/Major(s): Minimum Bachelors

Experience Required: Minimum 1-2 years of experience of Direct sales

Functional Skills/Knowledge Areas:  
-Dedicated
-Hard Working
-Focused
-Task Driven
-Follow up skills
-Analytical skills
-Knowledge about Telenor's related sales & service processes and policies


To apply log on to:

http://careers.telenor.com.pk/Page/Detail/Default.aspx

Sales Executives


A prestigious multinational water brand requires young and talented Sales Executives either Graduate or Preferably MBA with minimum 2-3 years of experience, preferably in corporate selling.

PHP Developer

The candidate should be willing to tackle problems head-on and can work independently. should be familiar with all PHP frameworks.Joomla and WordPress are mandatory.

Skills Required:- PHP
- Ajax
- CSS
- Javascript
- MySQL
- Good Communication Skills

Job Detail:
Minimum Education: Bachelor
Salary Range:20000 PKR-25000 per/month

forward your CV at:numan_tahir1@live.com
Mail Subject:PHP-DEVELOPER-LHR-2

January 28, 2011

Delivery boy/ Rider

Delivery boy/ Rider wanted in Islamabad. Applicants must have a motorbike and a valid drivers license. Please call 0331 5286074.

Nasir Ahmed.

January 27, 2011

Job Openings at DataInvent Systems for iPhone/iPad developers

DataInvent Systems is a Software Development Company that specializes in developing Mobile Based Application. We have Offices in Lahore and Dubai.
 
Currently we are looking to expand our Lahore office and are looking to hire iPhone/iPad developers.

See below for Job Requirements.

 
iPhone/iPad developer (Full Time) (Fresh to 12 months experience)(3 positions)
-BS(CS) from any reputed University.
-Strong experience building commercial iPhone and/or iPad applications 
-Strong experience developing in Objective-C 
-Experience with JSON, XML, JavaScript and interfacing iPhone/iPad applications to server side API's 
-Comfortable developing rich GUI's for the iPhone and/or iPad 
-Solid grasp of algorithms, memory management, object oriented programming and MVC programming.
-Strong experience detecting and correcting memory usage issues, and optimizing code for application performance.
-Previous experience with Cocos2d will be a Plus.
-Previous experiences with physics engine such, as Box2D or Chipmunks will be a plus.
-Live applications on Apple Appstore will be a plus.

Interested candidates should mail their Cv’s to abdulazeem@datainvent.com

JOBS IN SEWERAGE COMPANY OF UAE



Safety Engineers –
Engineering Degree with Safety Certification viz. NEBOSH / IOSH / OSHA with relevant experience in Sewerage projects.  Preference will be given to ADSSC projects experienced candidates and those who are approved by Ministry of Labour as a Safety Professional.  Experience in Excavation, Manhole, Confined space work is essential.

Safety Officers –
Diploma in Industrial Safety with 5 to 8 years experience in Sewerage Projects and managing Safety on Construction Sites.  Conduct safety induction, tool box talks and random inspection.  Implements safe systems of work for the project.  Preference will be given to ADSSC projects experienced candidates and those who are approved by Ministry of Labour as a Safety Professional.  Experience in Excavation, Manhole, Confined space work is essential.

Mechanic –

(Experience in Vacuum Pump (6”), Generator (62KVA & 5KVA), Concrete Vibrator and Construction machineries)

QA/QC Engineers –

Civil Graduate with minimum 6 to 8 years experience in QA/QC Field of Sewerage projects out of which 4 to 5 years experience in GCC

Financial Services Executive (Insurance)

Degree(s)/Major(s): Master/MBA (Preferred)

Experience Required: At least 2 years of relevant experience.


Functional Skills/Knowledge Areas:
- Familiarity with developing business cases (looking at cost drivers and revenue drivers)
- Telco/Banking Business knowledge
- Understanding of financial products (specially savings and insurance)
- Ability to devise business model
- Market Planning
- Hands on experience of marketing management (pricing, branding)
- Understanding of channels
- Product development and management


To apply log on to:

http://careers.telenor.com.pk/Page/Detail/Default.aspx

Country Manager for a leading bank in Middle East to run all Pakistan based operations

Urgently required a Country Manager for a leading bank in Middle East
to run all Pakistan based operations. Candidate should have atleast 15
years of banking experience with multinational banks or leading
domestic banks, out of which minimum 7 years of experience in
corporate banking as head of the unit. Please send resumes on urgent
basis with "current and expected salary"
 
 to naumansohail@gmail.com. Position is Karachi based.

January 26, 2011

Java Engineers Required-Lahore


We are a highly specialized software infrastructure & applications consulting company that employs only the best technical talent such as open source committers, framework architects and expert software engineers. We are expanding our core team with candidates that are bright, self-motivated, leads who are expert core Java developers with strong computer science foundation.

Primary Responsibilities:
· Design, architect, implement and document platform, infrastructure and application code written in core Java
· Define and lead the implementation of complex, multi-tier distributed software applications hosted on the web
· Effectively interact with clients’ very senior software engineers/architects to design and develop additional platform, infrastructure and application code

Oracle DBA Required

An Oracle DBA is required for a reputed orgnization in Lahore, Salary range 40K to 60K depending upon experience.
 
Job Description:
The candidate must have 2- 4 year experience as Oracle DBA.
Should have good communication skills.
Very strong in SQL performance tuning and Database tuning.Experience with monitoring and tuning the database for optimal performance and proactively managing all aspects of Oracle databases i.e. space, users, growth, response, throughput, instance performance.
Skills Required:
Oracle DBA Certification
RMAN
DataGaurd
Replication
Linux
 
Experience in RMAN is mendatory

Regional Manager Corporate Relations

We are looking for a Regional Manager Corporate Relations for a brand of a large telecom multinational company

Position Title: Regional Manager Corporate Relations
Position Rank: Senior Manager or Manager -- based on credentials
Company Sector: Telecom
Company Type: Large Telecom Multinational Company
Position Location: Karachi
Salary: 100K to 320K

Essential Requirement:
-- About 5 years (or more) of Corporate customer care experience
-- Senior Manager, Manager, or Team Lead experience in Corporate Customer Relations/Corporate Accounts Management/Corporate Customer Care

[Note: This is NOT a Sales position; Corporate Customer Relations/Corporate Accounts Management/Corporate Customer Care happens after Sales has already taken place (to now take care of the corporate customers)]

Preferred:
-- Telecom or Banking sector experience

Job Description
-- Manage the regional (for brand) team and manage performance which
is measured as per KPIs defined in the brand Charter.
-- Ensure equal distribution of accounts amongst Team Leaders
-- Oversee equitable number of subscriptions/Equitable distribution of revenue
-- Ensure that correct data for each of the assigned accounts is
entered/ maintained in CRM/ Other assigned systems with the Point Of
Contact for each account
-- Assign targets for and guidance to Team Leaders, CAMs & CASs
according to laid down criteria
-- Ensure accounts maintain their required level of revenue
-- Recommend upgrade and downgrade of accounts on the basis of revenue
as per the guidelines given in the charter
-- Monitor visits and calls to each account as defined in the charter
-- Ensure that accounts tagged to the team are retained per defined
KPIs & recommend retention offers where required
-- Ensure customers’ satisfaction with the CAMs/ CASs and with company
is maintained/ improved
-- Coordinate with other departments and back-office teams for
execution of teams’ tasks and achievement of desired results
-- Visit high end accounts of the region and maintain a healthy
relationship with the top executives
-- Ensure achievement of defined recovery targets and recovery of any
outstanding amounts through CAMs/ CASs where needed
-- Ensure that the region achieves the new post-paid & blackberry
sales targets along with payments
-- Ensure maintenance of replacement blackberry sets and provision to
customers in case of repairs against warranties
-- Oversee recovery of charges against repair of Blackberry handhelds
from the customers
-- Develop and groom team members to increase efficiency and their
career progression/ Develop at least one back up in the team

The ideal candidate should:
-- Hold a Master’s degree preferably in Business Administration
-- Have minimum five years of Customer Care experience

Iphone Developer Required, Fresh & Experienced Both-Lahore


Looking for developers to build animated interactive applications for i Pad and iPhone, as well as some internal tools. It's interesting and varied work, where we need to plan smart and work fast.
Skills Required:
 
Minimum Job Requirements
* Great communication skills.
* professional programming experience.
* experience on iOS in Objective-C.
* Working knowledge of game engines and graphics APIs.
* Working knowledge of XML schema and manipulation.
* At least one published iOS app we can download.
Big bonus points for
* Cocos2D experience, esp. with Chipmunk or Box2D.
* Substantial C or C++ experience.
* Substantial OpenGL ES experience.
* Experience in Android, with published applications.
* Experience with Unit Testing on iOS.
* Artistic flair.
* Experience with XSLT.
* Experience with InDesign plugin development.  

Direct Sales Officer (Contractual) - Karachi

Degree(s)/Major(s): Graduation (Minimum 02 Years - Bachelor)



Experience Required: 

- Minimum, 06 Months Sales Experience
- Age Limit: 21 Years to 25 Years
- Should be Mobile (Bike)


Functional Skills/Knowledge Areas: - adequate selling attitude & skills
- knowledge about various Areas of city & surroundings
- street smart
- to know about MS Excel, MS Word & Daily PC Use

Direct Sales Officer (Contractual) - Hyderabad

Degree(s)/Major(s): Graduation (Minimum 02 Years - Bachelor)

Experience Required:  
- Minimum, 06 Months Sales Experience
- Age Limit: 21 Years to 25 Years
- Should be Mobile (Bike)



Functional Skills/Knowledge Areas: - adequate selling attitude & skills
- knowledge about various Areas of city & surroundings
- street smart
- to know about MS Excel, MS Word & Daily PC Use


To apply log on to:

http://careers.telenor.com.pk/Page/Detail/Default.aspx

GPS Specialist

Minimum a year experience of Design and Implementation of GPS. Should be able to analyze, understand and recommend solutions to complex problem.
Responsible for account management, technical support, which includes GPS Tracking device.

PHP Developer - Lahore, Pakistan


This is a full time position and an excellent learning opportunity where you will work under the guidance of an experienced Software Architect. You will get a chance to work on exciting, new & state of the art Web projects.

Skills Required:

Must have about 1 year experience in:
- PHP
- MySQL
- HTML
- JavaScript
- Knowledge of Content Management Systems like Joomla, Drupal


Qualification: Bachelors or Diploma in Computer Science / IT.

Salary: 12k to 18k, Based on application knowledge.
Vacancy Summary
Company Name
webFURPS+
Total Position
1
Job Location
Jail Road, Lahore
Gender
Male/Female
Degree Title
Bachelors or Diploma in Computer Science / IT
Minimum Experience
1 Year


Contact:
Info@webfurps.com

January 25, 2011

SEO Executive

Person who can work for static and dynamic website, should be fluent in English.
Should have the knowledge of Social Media Marketing and SEO.
Have an ability to handle multiple tasks, under tight deadlines.
In-depth knowledge and experience with optimization with Google, Yahoo, MSN, and other engines.

Web Designer

Experience of at least one year in WEB designing.
Good Experience in Adobe Photoshop, CSS coding, Dream weaver, HTML, XHTML.
Must have good Quality Control Skills and able to handle multiple tasks simultaneously, deadline-oriented.
Ability to keep up with latest web design and editing software enhancements, and corporate into the daily work flow

Sales & Customer Services Officer (Contractual)

Degree(s)/Major(s): Bachelors

Experience Required: Relevant Experience would be preferred

Functional Skills/Knowledge Areas:
- Proactive, solution focused and service oriented
- Good communication ability especially listening skills
- Interactive personality with relationship building ability
- Ability to work independently as well as a part of a team
- Ability to work in challenging environment
- Ability to work under stress
- High level of integrity
- Excellent communication skills in English (both verbal & written)
- Excellent computer knowledge
- Knowledge on corporate culture and values
- Team building skills
- Good planning and organizing skills


To apply log on to:

http://careers.telenor.com.pk/Page/Detail/Default.aspx 
 

Career Opportunities for Software Professionals

Currently i2c Inc. is looking for talented resources for career oriented openings in its QA, Development, and IT Operations teams. Some of those openings are as follows:

Location: Lahore, Pakistan

Development Positions:
:: Associate Software Engineers - JAVA (4 openings)
:: Software Engineers - JAVA (3 openings)
:: Senior Software Engineers - JAVA (3 openings)
:: Principal Software Engineers - JAVA (3 openings)
:: Software Architects - JAVA (1 Opening)
:: Quality Assurance Engineers (various seniority levels)

PHP & Dot Net developers Required-Karachi


Industry: Information Technology
Category: Web Development
Total Position: 1
Job Type: Full Time ( firstshift )
Job Location: Karachi, Pakistan
...Gender: Doesn't Matter
Minimum Education BCS
Career Level: Entry Level
Minimum Experience: 1 Year

GM Contact Center

[Note: This is head of the Contact Center/Call Center position]
Position Location: Lahore
Sector: Telecom
Company Type: Large Multinational Telecom Company
Salary: Rs. 235K to 290K per month (Please note: This figure includes a car allowance)
Deadline: None given -- First come first served

Essential Requirements:
-- Recent experience of being head (or at Number 2 level) of a large Call Center
-- Recent experience with large and prestigious multinational (or similar) companies.
-- Total work experience of about 10 to 12 (or more) years

Preferred:
-- Experience in telecom industry

JOB OVERVIEW
 GM Contact Center operates call centers, and implements periodic plans
for call centers. Collaborate with regions to ensure that actions are
dually taken on orders/complaints received from customer and take
measures for customer satisfaction.

MAJOR RESPONSIBILITIES
Develop Call Center Plan
-          Develop policies for sales, customer care,  and customer retention.
-          Devise call center operational plan.
-          Create plan for continuous improvement of call’s handling.
-          Define policies and procedures for enhanced customer care.
-          Monitor Call Center Operations

Oversee the operations of:
-          Calls received
-          Complaints dispatched
-          Operate call centers effectively to achieve set sales target.
-          Monitor operational efficiency of the department.
-          Ensure new sales promotions are effectively reached to
proper segmented market.
-          Continuously improving call receiving mechanism.
-          Monitor performance of each segment and ensure consistent
performance of department.
-          Coordinate inter CC offices and intra company support/stake
holders teams.

Control activities :
-          Ensure compliance with budgets, targets, and deadlines
through the implementation of cost-efficient controls.
-          Undertake performance management
-          Monitor and evaluate reporting employees

Other skills:
-          Problem Solving
-          Leadership and Strategic thinking
-          Negotiation Skills
-          Time and Meeting Management
-          Excellent communication skills
Apply:
Interested candidates send updated CVs (along with current and expected salary package) with the name of position in subject line to pakistan.career@gmail.com

Principal Systems Administrator

= A degree in computer sciences
= At least 5 years experience with high availability n-tier web-based systems
= In-depth knowledge of web/app servers administration
= Specific Tools, Technologies or Equipment Skills: Solaris 10, Apache, Tomcat, JBoss, Load Balancers, GSLB, Remote and Automated Installations

National Manager Fleet Management

We are looking for a National Manager Fleet Management for a large telecom multinational company

Position Title: National Manager Fleet Management
Position Rank: Senior Manager
Note: This position reports to the Head of HR/Admin
Company Sector: Telecom
Company Type: Large Telecom Multinational Company
Position Location: Islamabad
Salary: About 160K – 220K
Additional benefits: Car and fuel

Required SQA Engineers

Minimum Skills Required:
1. Academic Qualification(s):
* Bachelors or Master`s Degree in Computer Science/Software Engineering or related field.

2. Technical skills:
* Quick learner with high IQ Level.
* Strong analytical and problem solving skills with detail oriented approach.
* Familiarity with software testing types and quality assurance activities, and techniques.
* Knowledge of any process model, e.g., IS09001:2000 or CMMI preferred but not required.
* Familiarity with automated testing and defect tracking tools preferred (e.g. Wlnkunnel; Test Director; Rational Robot, etc).
* Working knowledge of SQL-Server or any other RDBMS and SQL language.
* Good understanding of SDLC and QA’s role and participation in all phases of SDLC.
* Understanding of software Bug Life Cycle will be a plus.


3. Management/Interpersonal Skills:
* Ability to convince and communicate with objectivity.
* Strong verbal and written communication in English language.
* Healthy team spirit and ability to work under strict deadlines.

4. Experience:
* SQA Engineer: 0-1 year:

5. Job Specifications:
* Participate in all SDLC phases and accomplish assigned tasks effectively and efficiently.
* Participate in Application testing and Release Verification (testing, defect reporting and post-fix bugs verification).
* Participate in Test Plan, Test Cases and Test Script development, maintenance and execution.
* Develop domain knowledge documents, internal training material etc.

Manager Back-end Customer Care Operations

We are looking for a Manager Backend Operations for a large telecom multinational company

Position Title: Manager Back-end Customer Care Operations
Company Sector: Telecom
Company Type: Large Telecom Multinational Company
Position Location: Islamabad
Salary: 125K – 150K

Essential Requirement:
-- About five years (or more) work experience
-- Recent experience of working in Customer Care (churn, retention, Level 3 complaint resolution etc)
-- Recent experience at Manager or one-step below level
-- Recent experience in Telcom or ISP

SUMMARY

Backend Operations Manager ensures that all operations satisfy
customers' needs. He may work at various levels, from head office to
the front end of the business and it might include:
- helping to develop a customer service policy for an entire organization;
- managing a team of customer services staff;
- handling enquiries from customers and provide solution within
appropriate time frame.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Includes the following.  Other duties may be assigned.

-- Back end support management
-- Churn & Retention Management.
-- Volunteers & In volunteer
-- proactive & reactive
-- Mange refunds, waivers and adjustments related to churn
-- Work closely with other departments to identify the key drivers of
customer churn and implement improvements
-- Work with senior management to establish priorities, standards and
performance objectives for the Churn Team.
-- Ensure quality of calls & compliance of SOP's with the Churn Officers
-- Responsible for CRU (L3 Visits) at customer premises
- L3 visits within TAT
- L3 visits prioritization
- L3 visit target per day / per week
- Proactive approach to work closely with Technical to improve network
and reduce L3 visits
- Trend analysis and reporting based on L3 visits
-- Responsible for CPE collection based on the given target by the management
-- Ensure collection of CPEs at end of each customer life cycle
-- Follow up and maintenance of the CPE inventory (CRU)
-- Provide reporting on team activity, statistics and competitor behavior
-- Analyze trends/data and drive performance improvements.
-- Maintain, develop and document department policies, practices and procedures
-- providing help and advice to customers using your organization’s
products or services;
-- communicating courteously with customers by telephone, email,
letter or face to face;
-- investigating and solving customers' problems, which may be complex
or long-standing problems that have been passed on by customer service
assistants;
-- handling customer complaints or any major incidents, such as a
security issue or a customer being taken ill;
-- issuing refunds or compensation to customers;
-- keeping accurate records of discussions or correspondence with customers;
-- analyzing statistics or other data to determine the level of
customer service your organization is providing;
-- producing written information for customers, often involving use of
computer packages/software;
-- writing reports analyzing the customer service that your
organization provides;
-- developing feedback or complaints procedures for customers to use;
-- developing customer service procedures, policies and standards for
your organization or department;
-- meeting with other managers to discuss possible improvements to
customer service;
-- being involved in staff recruitment and appraisals;
-- training staff to deliver a high standard of customer service;
-- leading or supervising a team of customer service staff;
-- learning about your organization’s products or services and keeping
up to date with changes;
-- provide the strategic and tactical leadership critical to retaining
valued customers of an organization.