Company: Our Client; a multinational organization that has it’s presence in more 30 countries in the world and employ over a 100,000 people are continually expanding in Pakistan.
Location: Abbottabad
Description:
_ Implement and follow the Customer Strategy defined by the Company
_ Manage, supervise and motivate the Customers in order to reach the objectives defined by her/his line manager
_ To develop the sales, the margin and the frequency of the targeted customers that s/he will be responsible for and according to the KPI’s which are:
o Increase the number of the new buying customer (activation) o Increasing of her/his own portfolio
o Average turnover per customer
o Increasing of some specific departments according to her/his portfolio and specialization
_ To help the customers to re-sell what they bought in our store in order to support them and facilitate the re-ordering.
_ To build a positive Company image and accurate date base as well as a long terms relationship
_ To organize the customer follow-up to check if the commitments are respected by them as well as by Organization
_ Inform the Company about the Customer Demands, Needs and Expectations on the appropriate way (not only through the usual customer complaints but by concrete information
_ S/he will be responsible for the development of Customers in a specific area. S/he is responsible for her/his own portfolio increasing
_ S/he will be responsible for reaching Quantitative (KPIs) & Qualitative objectives (defined in the yearly appraisal)
_ S/he will be involved in the customer portfolio selection in close contact with the FOM, RFOM.
_ S/he will analyze the results (weekly, monthly and quarterly) of the Customers in terms of turnover,
profits, loses, frequency, average buying in order to propose action plans to improve the situation if needed
_ S/he will collect and communicate the Key Customer Demands, Needs and Expectations and then s/he will have to propose solutions and alternatives to them in a short terms view
_ S/he will approach the customer using the selling technique and with a good and qualitative preparation. _ S/he will use all the tools and all the customer solutions that the Company provides
_ S/he will have to survey the market (deliver inputs and monitor) in order to know what Competitors are doing to allow Company to react and to adapt its Strategy
_ S/he will have to work in close contact with the Store and especially with the Department Managers as well as with the Target Group Managers.
Skills & experiences
A university degree and professional experience of 2-3 years
Please email CVs or your recommendations to saqibah@szaram.com mentioning the position applied for in subject-line.