This is a mid level Managerial position with core focus towards providing operational support to CRD in terms of, IT and Network related customers Complaints, by managing a team which entails achieving KPI’s & monitoring performance also situation & Pressure handling.
4 - 5 years of Contact Center experience out of which 2 should be in a managerial capacity
• Responsible for realistic & efficient overall operations within the unit.
• Responsible for each team member to achieve all targets/KPI’s set by the department.
• Maintain complete understanding of CRD policies, Code of Conduct and a strict adherence.
• Responsible for explaining the team their objectives and contribute to manage team objectives through team work.
• Maintain high Motivation level & Moral of the Team by regular team meetings & Motivational Exercises.
• Manage the hygiene, cleanliness and overall work environment of the unit and development of a culture within the team, aligned with the overall culture of CRD & the Company.
• Responsible high Competency & Skills Level of the staff.
To apply log on to:
http://www.telenor.com.pk/careers/Jobs.php