Regional Manager Corporate Relations

We are looking for a Regional Manager Corporate Relations for a brand of a large telecom multinational company

Position Title: Regional Manager Corporate Relations
Position Rank: Senior Manager or Manager -- based on credentials

Company Sector: Telecom
Company Type: Large Telecom Multinational Company
Position Location: Karachi
Salary: 100K to 320K

Essential Requirement:
-- About 5 years (or more) of Corporate customer care experience
-- Senior Manager, Manager, or Team Lead experience in Corporate Customer Relations/Corporate Accounts Management/Corporate Customer Care

[Note: This is NOT a Sales position; Corporate Customer Relations/Corporate Accounts Management/Corporate Customer Care happens after Sales has already taken place (to now take care of the corporate customers)]

Preferred:

-- Telecom or Banking sector experience

Job Description
-- Manage the regional (for brand) team and manage performance which
is measured as per KPIs defined in the brand Charter.
-- Ensure equal distribution of accounts amongst Team Leaders
-- Oversee equitable number of subscriptions/Equitable distribution of revenue
-- Ensure that correct data for each of the assigned accounts is
entered/ maintained in CRM/ Other assigned systems with the Point Of
Contact for each account
-- Assign targets for and guidance to Team Leaders, CAMs & CASs
according to laid down criteria
-- Ensure accounts maintain their required level of revenue
-- Recommend upgrade and downgrade of accounts on the basis of revenue
as per the guidelines given in the charter
-- Monitor visits and calls to each account as defined in the charter
-- Ensure that accounts tagged to the team are retained per defined
KPIs & recommend retention offers where required
-- Ensure customers’ satisfaction with the CAMs/ CASs and with company
is maintained/ improved
-- Coordinate with other departments and back-office teams for
execution of teams’ tasks and achievement of desired results
-- Visit high end accounts of the region and maintain a healthy
relationship with the top executives
-- Ensure achievement of defined recovery targets and recovery of any
outstanding amounts through CAMs/ CASs where needed
-- Ensure that the region achieves the new post-paid & blackberry
sales targets along with payments
-- Ensure maintenance of replacement blackberry sets and provision to
customers in case of repairs against warranties
-- Oversee recovery of charges against repair of Blackberry handhelds
from the customers
-- Develop and groom team members to increase efficiency and their
career progression/ Develop at least one back up in the team

The ideal candidate should:
-- Hold a Master’s degree preferably in Business Administration
-- Have minimum five years of Customer Care experience

Essential Skills
- Customer focus / Relationship Management
- Sound interpersonal skills
- Excellent written and verbal communication skills
- Sound coordination and follow up skills
- Proficiency in operating MS Office suite

Apply:

Interested candidates send updated CVs (along with current and expected salary package) with the name of position in subject line to pakistan.career@gmail.com